Polk County Jail - New, IA

Updated on: August 14, 2021

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Polk County Jail - New, Polk County, County Jail


1985 NE 51st Place, Des Moines, IA, 50313



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Polk County Jail – New is a medium-security detention center that is located in Des Moines, Iowa. The city once had the highest suicide rates of any other city in the country. Most of the inmates sentenced here will not be serving longer than two years in jail.

The jail also accepts inmates from surrounding municipalities and from the U.S. Marshal’s Service. The Polk County Jail – New is run by the Polk County Sheriff’s Office, and most of the inmates are waiting for trial and/or sentencing.

The Polk County Jail – New also has a work-release program. Inmates are released from jail during the days, so that they can work. You should apply to the work release program before being sentenced, as this will minimize the time it takes to potentially get into the program.

Inmates can make outbound calls that are quite expensive, and add up to around $15 each for those who choose to receive the call.

The Polk County Jail – New was originally built in 1963.

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Polk County Sheriff's Office

Address: 2309 Euclid Avenue, Des Moines, Iowa, 50310

Phone: 515-286-3800

Sending a Mail/Care Package

The mail policy for Polk County Jail - New inmates is generous in that it:

  1. Allows for unlimited sending and receiving of mail to inmates.

  2. Allows for an unlimited amount of pages, and allows writing on both sides of the paper.

Photographs are a more sensitive issue. Inmates cannot have more than three photographs in their possession at any given time, and they must be no larger than 4” by 6”

Newspapers, magazines, and books can only be received as new, from the publisher, and if the inmate is staying at the facility for longer than 30 days. The material cannot incite race violence, or violence of any kind. It cannot encourage any sort of unlawful behavior, either.

This is an inmate mailing address for an inmate staying at Polk County Jail - New:

Inmate Name

Polk County Jail - New

1985 NE 51st Place, Des Moines, IA, 50313

Sending Money

The inmate commissary at the Polk County Jail - New sells items such as toiletries, candy, food, and more. There is also a facility manager that handles the sales of these items. The inmate store is self-sufficient.

  • Money can be placed on an inmate’s account through this link: www.smartdeposit.com. You will need the inmate’s arrest number.

  • Bring cash to the jail lobby kiosk to place on an inmate’s account.

  • Bring a debit/credit card to the jail lobby kiosk to place on an inmate’s account.

Phone calls

There are phones located in inmate “pods” that can be accessed on two days: Saturday and Sunday. The phones can be used from 8 AM to 10 PM.

Polk County Jail - New staff can deny rights to the phone as a disciplinary action.

All phone calls will be billed collect or funds can be placed on an account. Phones aren’t operated or maintained by jail staff.


All visitors are checked at the front lobby. Visitors that are 17 and under must be accompanied by a parent and/or legal guardian. Visitors also cannot carry personal items into the visitation area.

Visitors and inmates at Polk County Jail - New cannot write notes to each other. They also cannot use sign language to communicate.

A prisoner is only able to have visitors if they have been in jail for 90 days.

If an inmate is released by bond or by other means, he/she will not be allowed visitors.

All visitation scheduling and requests are done through Video Visit Anywhere: http://www.videovisitanywhere.com

Visiting Hours

Monday: 7:30 AM to 9:00 PM
Tuesday: 7:30 AM to 9:00 PM
Wednesday: 7:30 AM to 9:00 PM
Thursday: 7:30 AM to 9:00 PM
Friday: 7:30 AM to 9:00 PM
Saturday: 7:30 Am to 2:30 PM
Sunday: 7:30 Am to 2:30 PM


Refer the map below to find the driving directions.

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